WAYIN

01 Objectives

The client wanted to build a two-sided platform with three access points. Customers need a mobile app to discover events, book paid or free tickets, and once inside venues, request service directly from staff. Venue owners and managers need a web dashboard to create events, manage ticketing, and track revenue. Staff members need a mobile app to scan tickets at entry and receive real-time service requests from guests. All payments needed to flow automatically with revenue splitting between venues and the platform.

02 Challenges

Building a complete event ecosystem with real-time service features presented several challenges:

• Three different interfaces, one system. The platform had to serve customers (mobile app), venue staff (mobile app), and venue owners/managers (web dashboard). All three needed tailored experiences while sharing the same data and staying in sync in real time.
• Real-time service requests. Once customers are inside a venue, they need to request hookah, summon a server, or call security instantly. These requests had to reach the right staff members immediately based on their roles and location.
• Two types of ticketing. Events could offer paid tickets (multiple per person, payment required) or free RSVP tickets (one per person, no payment). Some events needed both. The system had to handle both seamlessly with clear rules.
• Complex payment flow. Paid tickets required collecting customer payments, holding funds until after the event, then automatically splitting revenue between the venue and platform. This had to happen without manual intervention.
• Entry management and fraud prevention. Every ticket needed a secure QR code that staff could scan at the door. The system had to validate tickets instantly and prevent duplicate entries across multiple staff devices.
• Staff role management. Venues have different staff types: managers, servers, hookah staff, security. Each role needed different permissions and needed to receive only relevant guest requests.

03 Solutions

We built the complete WayIn ecosystem with three integrated applications sharing a powerful backend. Key solutions included:

• Three-platform architecture. We developed a customer mobile app for event discovery and booking, a staff mobile app for entry scanning and service requests, and a web dashboard for venue owners to manage everything. All three stay synchronized in real time.
• Real-time service system. Customers inside venues can request hookah, summon a server, call a manager, or alert security with a single tap. These requests go instantly to the correct staff members based on their roles. Staff can acknowledge and respond through their mobile app.
• Flexible ticketing engine. Venues can create events with paid tickets (multiple allowed, payment required) or free RSVP tickets (one per person, no payment). The system automatically enforces the rules and generates unique QR codes for every ticket.
• Automated payment splitting. When customers purchase paid tickets, funds are held securely. After the event starts, the system automatically transfers 90% to the venue and retains 10% as the platform fee. No manual payout work required.
• QR code entry management. Staff use their mobile app to scan tickets at the door. The system validates each QR code in real time and prevents duplicate scans. Guest lists for RSVP events are instantly accessible.
• Role-based staff accounts. Venue owners can assign staff members specific roles with appropriate permissions. Hookah requests only go to hookah staff. Security alerts only reach security team members. Everyone gets only what they need.
• Complete communication suite. The platform sends booking confirmations, event reminders, and service updates through push notifications, SMS, and email. Customers always know their booking status.